FAQ

How does it work?

Place the items that you want to customize in the shopping cart and choose wether you want an 1-sided or 2-sided print individually for every piece of clothing and place your order.

Then you can send us an e-mail at info@xpress.lu with your design attached that is supposed to be printed on the garment. You also have to indicate either your order number or your invoice number that you receive on checkout, so that we can attribute you e-mail to the right order. Additionally you can leave us any other info necessary for your custom piece (size and position of the print on the garment, etc.).

We realise that this is a somewhat roundabout method for doing things, but we are only recently established and are continuously growing and trying to improve our customer experience. We apologize and ask for your understanding!

How long is the delivery time?

Delivery time ranges from 1 to 2 weeks.

How is the design file supposed to be prepared?

The higher the quality/size, the better. We prefer vector files or PNG files. Files with background will be printed with said background. Copyright material or offensive/radical material will not be printed.

You still have questions or a special request?

You can always contact us and someone will come back to you as soon as possible with an answer to your questions.